SaaStr

JANUARY 26, 2025

The KPI Alignment System Have customers email explicit performance expectations Build custom reporting dashboards Weekly cross-team optimization meetings Formal performance reviews 2. A self-reinforcing flywheel where successful customers: Get promoted Tell their network Become champions Drive organic growth 3. Black Friday playbook) 3.

Technical Review 263

Technical Review Payment Solutions Scale Payment Services 263

SaaStr

JULY 10, 2025

These weren’t cold prospects — they were website visitors, past attendees, and folks who had engaged with us before. When prospects responded to our AI, I had to respond instantly — and at the same quality level as the AI. Create Dynamic, Customized Follow-up Materials Stop sending generic sales decks. People know us.

AI 229

AI Scale Sales Hiring Underperforming Technical Team 229

SaaStr

JUNE 20, 2025

The Billion-Dollar AI Unicorn Factory The scale of AI startup funding isn’t just impressive — it’s existential for SaaS: The AI Billion-Dollar Club: OpenAI : $8.4 billion valuation after 175M round Scale AI : $29 billion valuation / “sale” with Meta’s $14.3 billion in funding xAI : $6.4

AI Search 289

AI Search Artificial Intelligence AI CTO Hire 289

SaaStr

JUNE 7, 2025

Companies are discovering that hiring AI talent or upskilling existing teams takes much longer than anticipated. Many organizations are stuck in “pilot purgatory”—running successful experiments but unable to scale them. This favors companies with strong enterprise sales capabilities over those relying on viral adoption.

AI 281

AI Payment Services Payments Scale 281

SaaStr

JULY 5, 2025

Veeva is the dominant cloud software provider for life sciences – serving pharmaceutical, biotech, and medical device companies with mission-critical applications for drug development, clinical trials, regulatory compliance, and commercial operations. ” Negotiation philosophy : “I have apples for sale.

Underperforming Technical Team 238

Underperforming Technical Team Sales Hiring compliance Outsourced Development 238

FastSpring

JANUARY 23, 2025

Listen for the full insights into: How Flippa.com works to connect for-sale businesses with buyers while managing the complexities of valuation and seller expectations. When I was running it, it was a lot smaller than that, but scaled that up very, very quickly. And that’s substantial scale in.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. What about team leads? When do I split my one team into two teams? How do I split one team into two? And I know you want to scale your customer success team in the right way. Well…maybe.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

BetterCloud

MAY 13, 2025

Every IT team is grappling with the same reality: the ever-widening chasm between the demands placed on IT and the resources at their disposal. Automated systems, on the other hand, can provide continuous vigilance, ensuring consistent application of security updates and proactive identification of potential weaknesses.

Headcount 52

Headcount Scale Underperforming Technical Team Scaling 52

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

User Pilot

OCTOBER 19, 2024

According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

APRIL 4, 2025

Companies can meet stringent quality requirements at a fraction of the cost of in-house teams, while accelerating their AI initiatives. Why It Matters : Customer support teams are drowning in tickets, with resolution times getting longer, not shorter. Businesses use us for customer support, leads qualification, and more.

AI Search 173

AI Search AI Startup Scale 173

Teamgate

JULY 2, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Small habits can transform your sales performance. James Clear’s Atomic Habits emphasizes that a 1% daily improvement leads to exponential growth over time. Focus on consistent, incremental improvements.

Scale 52

Scale Payments Sales Payment Solutions 52

User Pilot

JANUARY 2, 2025

If you’re searching for “survey examples”, you probably want to know: What do effective surveys from leading companies look like? The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users. Was my guess right?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Sales Hacker

MAY 9, 2025

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. They kept the focus on the core value proposition of helping teams write, plan and collaborate to create better workspaces, while still having the AI inclusion. Dont lead with tech. Start with the pain (whats broken?)

AI Search 91

AI Search AI Scale SaaS 91

Sales Hacker

JUNE 17, 2025

At Procore, he led all customer-facing functions—Sales, Marketing, CS, RevOps, and BD. But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. Partner TriNet, a trusted HR provider to startups and scaling companies.

AI 88

AI Technical Advisors Underperforming Technical Team Sales Hiring 88

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? found in SOC 2 reports.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Stax

APRIL 15, 2025

There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. Talk to sales What is Monthly Recurring Revenue (MRR)? Here are some of the key ways you can scale your MRR. Let’s get started.

Payments 88

Payments SaaS Payments Revenue Payment Services 88

Sales Hacker

JUNE 6, 2025

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. AI is transforming how go-to-market teams operate. SDRs are prospecting faster. SDRs are prospecting faster. Skill gyms” by function Sales: Live call blitzes, objection sprints, AI call debriefs.

AI Search 54

AI Search Scale AI Outsourcing Services 54

Teamgate

JUNE 27, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Integrations +1 725-254-2694 Start Free Trial Login Log in Sign up REQUEST A DEMO --> Sales Management Is CHAMP The New BANT? 67% of sales are lost due to poor lead qualification.

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model. Ideal for teams needing real-time insights and distributed system support. Best for teams managing complex microservices.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

FastSpring

FEBRUARY 6, 2025

X sales force, X meta. You get to work with a lot of different teams. Is your big company doing a return to office and you have to badge in for four hours every day to sit on Zoom with your team that lives in Virginia? They’re like, I don’t believe in the company vision because the team is on different pages.

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

Frontegg

JUNE 23, 2025

Common misconfigurations include exposed storage buckets, excessive permissions, unsecured APIs, and poor network segmentation. Integrating CSPM into DevSecOps processes embeds security checks across the development lifecycle. These cloud-based solutions often come with complex configurations that may lead to security vulnerabilities.

Cloud 52

Cloud Underperforming Technical Team Management compliance 52

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Trying to fit everything in one view leads to clutter and frustration. A sales manager trying to check this weeks pipeline numbers while boarding a flight needs answers now , not after a long loading animation.

Mobile 87

Mobile Underperforming Technical Team Software Review Systems Review 87

Sales Hacker

MARCH 18, 2025

Mutiny helps enterprises restore the human element in modern buying at scale, and is used by some of the fastest growing companies in the world including Amplitude, Snowflake and Qualtrics. Prior to Mutiny, Jaleh was the Head of Marketing and Business Development at Gusto, where she grew the company from 500 to 50,000 customers over 4 years.

Scale 65

Scale AI Marketing Sales 65

How To Buy Saas

MAY 28, 2025

Even Sendbird highlights that enterprise-scale AI agents come with built-in observability, fallback logic, and policy controls to ensure reliability under heavy load. Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. The result is faster AI feature development and fewer manual interventions.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

User Pilot

OCTOBER 20, 2024

As a result, it can be easily scaled to accommodate a growing customer base without any drop in quality. Indeed, an automated onboarding process creates a more efficient, personalized, and satisfying experience for your customers, leading to stronger relationships and long-term success. How can I reduce the workload for my team?

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

SaaStr

FEBRUARY 16, 2025

While competitors invested in huge sales teams, Atlassian actually restricted direct customer interaction. The “Feature Request Arbitrage” Strategy Hidden gem in their marketplace origin: They turned their biggest product weakness (feature request backlog) into their greatest strength.

Sales Recruiting 207

Sales Recruiting Marketplace as a Service Underperforming Technical Team Scale 207

Blulogix

JUNE 16, 2025

By BluLogix Team Why MGI Research Ranked BluLogix a Top Agile Billing Platform in 2025 In May 2025, BluLogix was recognized by MGI Research in its Agile Billing Top 50 Buyer’s Guide —a definitive analysis of the top billing platforms for businesses navigating modern monetization.

Payment Features 52

Payment Features Underperforming Technical Team AI Search Outsourced Development 52

User Pilot

MARCH 30, 2025

So now lets look at all the different strategies and best practices for attracting mobile users to your SaaS app: 9 User acquisition strategies to scale your mobile app user base In a nutshell, your user acquisition strategies can be either: Paid media marketing, where you pay platforms to put your app in front of potential users.

Mobile 66

Mobile Acquisition Software Review Social Media 66

Stax

MAY 6, 2025

While many platforms are built for getting started, not all are designed to support scale. In this blog, well unpack what scalability really looks like in a payment solution and how to choose one that wont hold you backwhether you’re just beginning to start accepting payments or scaling to new markets.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

SaaStr

JULY 1, 2025

AI-Native Companies Are Outpacing AI-Enabled by 2X in Product Velocity The Numbers : 47% of AI-native products have reached scaling stage vs. only 13% of AI-enabled companies. at scale for average companies, but $2.3M Bottom Line: If you can’t predict your AI spend, you can’t scale profitably.

AI 200

AI Software Review Technical Review Scale 200

User Pilot

JULY 14, 2025

It should guide users across all the touchpoints, leading to activation and supporting retention with solid onboarding and conversational nudges. No-code campaign management: Your marketing and product teams shouldn't need developers to launch campaigns or update messaging. An interactive in-app walkthrough in Userpilot.

Engagement 104

Engagement Mobile Underperforming Technical Team Scale 104

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review 52

Technical Review Software Review Systems Review Management 52

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review 52

Software Review Engagement Software Scale 52

SaaStr

JUNE 9, 2025

The HubSpot AI Playbook: How Yamini Rangan Is Leading the Most Aggressive B2B AI Transformation HubSpot’s CEO came to SaaStr Annual + AI Summit to do a deep and honest dive on how she’s transforming the company into an AI-first $2.75B+ ARR B2B leader. And what it means for the future of B2B software. They should be excited.

AI Search 184

AI Search AI Scale B2B 184