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Scaling Customer Success from 0-5,000 Customers with Drata’s VP of Customer Success and VP of Customer Experience

SaaStr

Drata VP of Customer Success Management, Wen Yao, and VP of Customer Experience, Ashley Hyman, share how to scale customer success from 0 to 5,000 customers. When Drata took this approach, it helped them scale to 5,000 customers, all within 3.5 Every touch point matters, but you can’t scale like this.

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Buffer vs. Hootsuite: Which Social Media Management Tool is Right For You?

Buffer Resources

If you’re on the hunt for a social media management tool, chances are that Buffer and Hootsuite are some of the first names that pop up — with good reason. Perhaps a better question would be: Which social media management tool is right for you?   So, which one is best?

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Best Social Media Marketing Software Compared

The Daily Egg

Social media marketing software helps you scale, manage, and monitor your business’s online presence and social media efforts across different platforms. Hootsuite is an extensive, all-in-one social media management software that […].

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Dear SaaStr: Is a Strong Social Media Presence Important as a CEO?

SaaStr

Dear SaaStr: Is a Strong Social Media Presence Important as a CEO? On the other hand, if I were selling sales and marketing tools, I’d be all over social media, especially LinkedIn. I remember Ryan Smith, founder CEO of Qualtrics, told me he only started doing speaking and social late at Qualtrics.

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The 12 Best Social Media Marketing Courses to Elevate Your Skills in 2024

Buffer Resources

Social media marketing is more complicated than ever. Here are the top 12 courses to improve your social media marketing skills. Almost all social platforms create courses designed to ace its algorithms and learn more about all its features. You can learn at your own pace.

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Social Media Advertising in 2024: A Detailed Guide to Help You Get Started

Buffer Resources

Organic social media marketing is a long game. You need to abide by a social media calendar and post consistently, hop on trends, and have a lot of patience before you see tangible results. Enter: Social media advertising. Getting started with social media advertising is overwhelming, to say the least.

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6 Of The Most Common Mistakes I See First Time SaaS Founders Make

SaaStr

Here’s what I see most often, the Top 6 Mistakes First Time SaaS Founders Make: Incomplete understanding of business model, and how it will scale. But hiring folks that haven’t done it at all doesn’t scale past a few million in ARR. Too much social-media based pattern matching. VPs a Stretch Too Far.

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