SaaStr

JANUARY 5, 2022

There’s no denying that renewals are the most important motion in SaaS and subscription. The post Reaccelerating Growth at Scale with Box’s CRO Mark Wayland (Podcast 514 + Video) appeared first on SaaStr. Every customer-facing team is on the renewals team.

Scale 301

Scale Scaling Sales Hiring Software Review 301

SaaStr

APRIL 30, 2025

ServiceTitan, the operating system for the trades, continues to scale impressively, with $772M in FY25 revenue, $800m+ ARR and a clear path to $1B ARR. This shift has been critical to scaling beyond $500M ARR. Lesson for SaaS Founders : SMBs are a great starting point, but scaling to $1B ARR often requires moving upmarket.

Payments 144

Payments Payment Services SaaS Payments Payment Solutions 144

SaaStr

OCTOBER 5, 2022

Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment. As you look to scale your business and make your processes more efficient, it’s essential to foster a shared understanding of who your target customer is.

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

SaaStr

NOVEMBER 6, 2024

Revenue growth is up 21% overall, and subscription growth is up 33% — at almost $5 Billion in ARR. So Atlassian is on a bit of a tear. Wall Street is happy. It’s driven Atlassian stock up +28% after the results: Is SaaS back? Let’s dig in. 5 Interesting Learnings: #1.

Enterprise 290

Enterprise Pricing Cloud AI 290

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. was pretty simplified, mostly made up of annual or monthly subscriptions. While annual/monthly subscriptions still exist, they are more complex than ever. Governance is a critical component of how you grow and scale.

Scale 246

Scale Finance Sales Hiring Scaling 246

SaaStr

MAY 12, 2022

Jim Rose, CEO of CircleCI, leverages his experience marketing to software developers to discuss the merits of moving from a subscription-based to a usage-based business model. Five years in, CircleCI implemented a usage-based subscription model. In a SaaS subscription model, the platform gets the revenue immediately upon purchase.

Scale 261

Scale Payments SaaS Payments Payment Services 261

SaaStr

JANUARY 24, 2024

She was hired because they saw a bit of softening in new business growth, and she came to help diagnose what was going on and help scale the business. While it may seem smart when you have five or fewer salespeople to sell anything and everything between $3k and $100k, that won’t scale. Attune sellers for one or the other.

Scale 273

Scale Sales Hiring Scaling Revenue 273

SaaStr

JULY 15, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

Intercom, Inc.

AUGUST 3, 2022

Targeted, personalized conversations at scale with Dynamic Content. Juggle multiple email lists with granular subscription management. Granular subscription allows customers to easily opt out of non-essential communications without missing what’s important to them – putting them in charge of their own personalized experience.

Subscription 203

Subscription Payment Features Communication Engagement 203

SaaStr

AUGUST 30, 2021

But even with SMBs, it’s the bigger ones that are driving growth at scale — 50% of ARR is now from customers with more than 250 employees. Going a smidge upmarket is key to Freshworks’ putting up the big numbers at scale. #2. 62% of revenue from annual subscriptions. NRR of 118%.

Scale 361

Scale SMB Scaling Subscription 361

Blulogix

JANUARY 3, 2025

By Inga Broerman Preparing for Regulatory Changes in Subscription Management The subscription economy is thriving, with businesses worldwide adopting models that offer flexibility, scalability, and recurring revenue streams. Subscription management platforms simplify this process by capturing and storing consent records.

Payment Features 52

Payment Features Subscription Management compliance 52

FastSpring

OCTOBER 16, 2024

To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. Our platform accommodates one-time purchases or recurring payments , subscription downloads and cloud-based offerings, trials with and without payments, and more.

Merchant Services 158

Merchant Services Payment Services Payment Methods Outsourcing Services 158

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Usage-based pricing represents a seismic shift in how subscription businesses operate.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

Blulogix

DECEMBER 23, 2024

By Inga Broerman How Usage-Based Pricing is Transforming Subscription Billing The subscription economy is undergoing a transformation, driven by the rising popularity of usage-based pricing. The days of flat-rate subscriptions being the default option are gone. Your ERP cannot bill usage subscriptions.

Payment Features 52

Payment Features Subscription Pricing Artificial Intelligence 52

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

SaaStr

APRIL 17, 2021

Monetizing ecommerce via subscriptions, but not payment processing. Rather, it charges for software subscriptions to take payments on its websites. 70% annual, 30% monthly subscriptions. So seasonality is real here at scale. You have to add a second product to really scale beyond $1B in ARR. #7.

Payment Methods 337

Payment Methods Merchant Services Payments Payment Services 337

SaaStr

APRIL 1, 2022

Multi-product is the key to growth at scale. As we’ve seen so many times in this series, it’s hard to scale past $100m ARR or so with a single product line. Wall Street seems OK with low margins as you scale, so long as you see software-like Gross Margins (60%-80%) as you IPO. #5. 600m in Free-Cash Flow on $1.7B

Scale 313

Scale Cloud Scaling Subscription 313

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Scale with Confidence: Build flexible, scalable billing systems that support growth without adding operational complexity.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

SaaStr

APRIL 24, 2021

You pay a subscription for websites to help you sell stuff. But as Shopify scaled, its revenue as a percent of commerce on its sites — “Merchant Solutions” — began to eclipse its recurring SaaS revenues. Fast forward to day, Merchant Solutions is a much larger share of revenue than software subscriptions.

Merchant Services 360

Merchant Services SaaS Payments Payment Solutions Payment Services 360

SaaStr

MAY 15, 2024

4,900,000 Paid Subscriptions, and Still Growing Paid Subscribers 15% Want to make a self-serve model work at scale? ARPU up 7%, A Significant Drive of Growth at Scale The more growth slows, the bigger the impact of price increases — assuming they are tolerated by the base. #3 5 Interesting Learnings: #1.

Scaling 299

Scaling Subscription Payment Features Pricing 299

Blulogix

JANUARY 6, 2025

By Inga Broerman The 2025 Blueprint for Scalable Growth in the Subscription Economy The subscription economy is entering a pivotal year. To succeed, subscription-based organizations must embrace smarter, more integrated approaches to billing, management, and strategy.

Payment Features 52

Payment Features Subscription AI Search compliance 52

USIO

AUGUST 19, 2024

Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Managing payments can be one of the most challenging aspects of running a subscription-based business.

Payment Solutions 130

Payment Solutions SaaS Payments Payment Services Payments 130

SaaStr

NOVEMBER 19, 2020

Subscriptions can fuel payments and merchant revenue. As more and more SaaS apps add a payments element, that payments element can really scale over time. Many will tell you that you sort of have to, to scale. Making the free trial even more free worked for Shopify. It works for Zoom and Slack, too. It can work for you.

Payments 363

Payments Merchant Services Payment Solutions Scale 363

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

SaaStr

JULY 6, 2022

It’s scaling efficiently and impressively. Workday has become a cash engine at scale, as all top SaaS companies should. But it’s still good to see confirmation that 30% of revenue should drop to free-cash flow at scale. Workday is another example of hitting that goal at scale. But we should have.

B2C 306

B2C Scaling Finance Enterprise 306

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., upgrades, downgrades, and adding or removing products). Send invoices and/or payment notifications.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. million subscriptions transacted and Google’s marketplace has seen 3X growth in SaaS sales. So if I was going to summarize today’s top takeaways on scaling through cloud giants, it’s first and foremost, assess your go to market cloud alliance fit, right?

Scale 259

Scale Marketplace as a Service Cloud SaaS Payments 259

SaaStr

AUGUST 18, 2022

Finally a SaaS company (at least sort of) with almost 50% of its revenue from subscriptions. But after year of working at it, Getty Images now gets almost half of its revenue from subscriptions. #2. It’s no Zoom or ZoomInfo, but this is a lucrative business now at scale. 105% NRR from its subscription customers.

Subscription 58

Subscription Payment Features Revenue Scaling 58

SaaStr

SEPTEMBER 15, 2020

As you scale up, it’s essential to ensure that your sales tax management process is accurate and automated, so you don’t run into compliance issues in the future. . As a SaaS company, you can meet the economic nexus threshold by selling a certain number of software subscriptions in a state to only a handful of customers.

Payment Services 335

Payment Services compliance SaaS Payments Scale 335

SaaStr

APRIL 19, 2023

Software subscriptions are only growing 9%, vs. 41% for payments / transaction revenue. #2. Driving up ARPU at scale key to growth with SMBs. It’s exciting to sell to SMBs, but one of the existential challenges at scale is the low deal sizes. Subscription fees were essentially flat. #3.

Payment Solutions 284

Payment Solutions Point of Sale Payments SaaS Payments 284

SaaStr

AUGUST 28, 2024

At least at scale. #2. Fast forward to today, and only 20% of its revenue is from software subscriptions. A reminder and a challenge to not settle for < 100% NRR from SMBs. Only 20% of Revenue from “SaaS”, 80% From Transactions and Float (Fintech) Bill started off 100% SaaS, and slowly and deliberately added payments.

Payments 292

Payments Payment Solutions SMB Acquisition 292

SaaStr

DECEMBER 27, 2020

But New Relic has continued to scale, crossing $650,000,000 in ARR (or so) and a $4B market cap. It’s the secret to scaling effectively. In New Relic’s case, moving from subscription to consumption based usage has increased net revenue 15%. An incredible streak. Let’s take a look at 5 interesting learnings: 1.

Scale 341

Scale Outsourced Development SMB Cloud 341

SaaStr

APRIL 17, 2024

But they are ar $780,000,000+ in ARR, with an 86 NPS and strong revenue growth at 29% overall and 49% in subscriptions (yes, it’s confusing). New Customers Still Growing 22% at Scale. For me, Net New Customer Count has become the metric I obsess the most about at scale. Is this the new bar to IPO in SaaS?

Scale 298

Scale Pricing Scaling Cloud 298

SaaStr

JUNE 12, 2021

Since the dawn of the age of the subscription, forcing people to keep paying to use some small part of a web service has been a common strategy. And making it hard to leave a subscription has probably been a strategy employed by some since the very first gym opened. Word of mouth is the secret to scaling in SaaS. But so what?

Social Media 301

Social Media Scale Churn Subscription 301