Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. They equate “white” with “good” and “black” with “bad.”. How we rethought our terminology.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

User Pilot

OCTOBER 19, 2024

As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

FastSpring

JANUARY 23, 2025

They’re interested in the return on investment, they’re interested in the growth opportunities, they’re interested in the strategies and the synergies that those businesses can bring them, either as individuals or as companies. and now very big in the case of, say, a zero, which is cloud accounting software.

Scale 119

Scale Entrepreneurship Scaling Underperforming Technical Team 119

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

Sales Hiring 260

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 260

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Intercom, Inc.

APRIL 23, 2019

ProfitWell’s research of almost 500 software products show that the customers with a positive perception of their onboarding experience are far less likely to churn within the first 21 days of using a new product. This proves onboarding isn’t just good for your acquisition strategy — it’s also good for your wallet.

Onboarding 199

Onboarding Strategy Underperforming Technical Team Outsourced Development 199

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Strategy first, technology second.

Technical Review 223

Technical Review Technology Scale Marketing 223

Neil Patel

MARCH 2, 2021

What’s in a review? Reviews aren’t just about finding out what consumers think you’re doing right or where you can improve. Let me show you why you should be scoping out reviews for your business. Why It’s Important for Your Business to Get Reviewed. Why It’s Important for Your Business to Get Reviewed.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

User Pilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? The odds are inherently against you, and without a proactive marketing strategy, youre turning those odds into impossibilities. There are many ways to approach each, so lets go over nine of the most effective strategies for mobile user acquisition: 1.

Mobile 66

Mobile Acquisition Software Review Social Media 66

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Note: Our SaaS billing software can support all common SaaS subscription billing models.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Whether youre new to SaaS budgeting or youre a seasoned pro, theres always something to learn about the best ways to buy software. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

FastSpring

FEBRUARY 6, 2025

In this episode of Growth Stage, we interview Lizzie Mintus Founder and CEO of Here’s Waldo Recruiting and host of The Heres Waldo Podcast about her thoughts on: The most effective recruiting strategies for SMBs. You get to work with a lot of different teams. Insights on why the best candidates say YES! Listen or watch now!

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

Kellblog

JULY 8, 2020

Mark’s a seasoned startup executive, he’s go-to-market oriented, and he has some large-company chops that he developed earlier in his career. Here’s an edited version of Mark’s top ten enterprise software startup mistakes list, along with a few comments prefaced by DK. Ignoring churn greater than 15%.

Sales Hiring 144

Sales Hiring Startup Software Review Enterprise 144

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Getting the team right is so key here.

VP of Engineering 290

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 290

Sales Hacker

SEPTEMBER 18, 2020

Marketing and Sales Development groups tackle engagement, Sales covers execution, and Customer Success and Account Management handle continuity. When done right, RevOps act as the framework that keeps the entire engine running smoothly by unifying operations and strategy for each of the different teams. Simple right?

Technical Review 137

Technical Review Development Team Review Systems Review Engineering 137

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Sales Enablement, SaaS and Growth

AUGUST 28, 2018

One of the questions I get asked most frequently is around building a sales enablement strategy and what that might look like. While each company, context and industry is different, I believe that there are some fundamentals that should form the blueprint of any sales enablement strategy. A good idea is a good idea after all.

Sales Enablement 122

Sales Enablement Scale Strategy Underperforming Technical Team 122

Neil Patel

AUGUST 16, 2021

With lead generation, you can attract leads (your potential customer) into a marketing software system with the hope of nurturing them through the buying process. You’ve still got to turn the lead into a customer, but it’s the starting point, and once you’ve got a sales pipeline full of leads, it’s much easier to tweak your sales strategies.

Strategy 145

Strategy Social Media Underperforming Technical Team Development Team Review 145

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. Strategy - annually changes. A good idea is a good idea, after all.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Audacix

SEPTEMBER 11, 2024

Table Of Contents Cheat Sheet for Application Security Best Practices Get It Now The Open Web Application Security Project ( OWASP) Top 10 is an essential resource for developers and security professionals, providing a comprehensive and broad consensus of the most common and critical security risks in web applications. What are OWASP attacks?

Software Review 89

Software Review Underperforming Technical Team Systems Review Technical Review 89

Hitenism

OCTOBER 3, 2016

Two tweets about raising money was all it took to get 81 email responses and 53 customer development calls with founders. Template decks lack story, buildup, and character, with titles that simply say “The Market,” “The Team,” “The Opportunity,” and “The Competition.” Awesome, right? They have trouble getting money on the next round.

Development Team Review 166

Development Team Review Software Review Underperforming Technical Team Interviewing 166

User Pilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? This helps you stand out and connect more deeply with your target market.

Strategy 111

Strategy Social Media Underperforming Technical Team Travel 111

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Software Review 52

Software Review Engagement Software Scale 52

Kellblog

FEBRUARY 2, 2023

Kellblog 2022 Predictions Review Let’s start with a review of last year’s predictions which, as it turns out, were pretty good. A+ commitment to a D+ strategy. PLG is a good strategy for certain categories, but VCs have a tendency, with all good intentions, to ram strategies down the throats of portfolio companies.

Software Review 130

Software Review Development Team Review Underperforming Technical Team Scale 130

GetUplift

MARCH 24, 2025

Most conversion optimization strategies are setting you up for failure. 7 mistakes that keep you stuck on the deadly hamster wheel in your conversion optimization strategies Several mistakes in your conversion rate optimization process are keeping you stuck on that deadly hamster wheel. Theyre just tactics.

Strategy 52

Strategy Technical Review Software Review Underperforming Technical Team 52

FastSpring

JUNE 11, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Sales Recruiting 114

Sales Recruiting Software Review Payment Solutions SaaS Payments 114

Subscription Flow

OCTOBER 2, 2024

This may happen due to a variety of reasons, which we will explore shortly. These businesses invest a lot in sales, customer retention strategies and advanced billing software to grow their bottom line. An effective revenue retention strategy begins by identifying the reasons behind revenue leakage.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 260

Sales Recruiting Sales Hiring Scale VP of Engineering 260

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 189

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 189

Baremetrics

AUGUST 23, 2021

You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance. Here's where having a go-to-market (GTM) strategy comes into the picture. Here's how you can create an effective GTM strategy for your SaaS product.

Strategy 104

Strategy Scale Payment Features Software Review 104

User Pilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs. But dont worry: I’m coming to help! Users get access to help just when they need it.

Software Review 52

Software Review Underperforming Technical Team Technical Review Pricing 52

SaaStr

FEBRUARY 25, 2020

And there’s lots of examples and if you’ve seen these TED Talks, you hear about Apple, Think Different and you hear about Salesforce in their early days and no software. So most of my career was over the last 10 years was that Sage Intacct and we sold accounting software. And there’s a lot of companies out there.

Scale 238

Scale Underperforming Technical Team Sales Hiring Software Review 238

User Pilot

AUGUST 26, 2024

Here are some of the best tools for product data capture: Userpilot — best no-code data capture technology for web apps. Ready to start tracking product data code-free? This allows you to prioritize product development efforts and improve product performance. Pendo — best data capture technology for mobile apps.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

User Pilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies. This is the main question the article answers.

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101