Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! Don’t add to your stack unless you’re certain that your use case will not be satisfied by existing software.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

User Pilot

OCTOBER 19, 2024

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. Similarly, unhappy customers are more likely to tell others of their poor experience.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

Sales Hiring 264

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 264

User Pilot

DECEMBER 31, 2024

Userpilots key features include: No-code Chrome extension for building in-app flows. In fact, it was first created as an analytics tool, and only in recent years has it also developed an engagement suite. According to user review platforms, their plans start at $7,000/year. Userpilot is perfect for non-technical teams.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

SaaStr

JULY 20, 2021

That was in no small part due to having a board that was aligned with David’s vision. By fixing things, that probably means they want to probably want to fix you, fix your team, and so forth, or maybe. They’re a very important part of the team. The challenge is like all good ideas, they have to look like bad ideas.

Underperforming Technical Team 246

Underperforming Technical Team Sales Hiring AWS Business Model 246

SaaStr

NOVEMBER 26, 2019

sales team. We disrupted this space and ended up pushing out software vendors that had been doing this for 25, 30 years. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. Good afternoon.

Scale 295

Scale Sales Hiring Underperforming Technical Team Sales 295

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

FastSpring

JANUARY 23, 2025

and now very big in the case of, say, a zero, which is cloud accounting software. And when you’re doing the due diligence, there’s only so many assets within a YouTube channel you need to assess. Are you using accounting software? And of course, we need to know how those businesses work here at Flippa.

Scale 109

Scale Entrepreneurship Scaling Underperforming Technical Team 109

User Pilot

NOVEMBER 29, 2024

Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. Improve collaboration and break down data silos by sharing session insights directly with your UX, development, or support colleagues. Fullstory session replay. Fullstory session replay viewing controls.

Underperforming Technical Team 105

Underperforming Technical Team compliance Software Review AI 105

Intercom, Inc.

JANUARY 21, 2020

“Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? And beyond code, beyond visuals and interactions, what do they all have in common with each other? This begs the question: how should an app developer make decisions about the amount of text to show and its quality?

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

User Pilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

Onboarding 194

Onboarding Underperforming Technical Team Software Review Technical Review 194

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Should your sales engineers also implement the software? Should your sales engineers also implement the software? However, we knew that this wouldn’t be the right move for mParticle.

Underperforming Technical Team 122

Underperforming Technical Team Technical Review Sales Hiring Scale 122

SaaStr

OCTOBER 4, 2024

They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. There wasn’t software that did this back in the 2010s when Klaviyo was founded. And we actually asked them, like, well, what software matters, and they all said marketing. Is there a downturn?”

Revenue 312

Revenue Scale Underperforming Technical Team Sales Hiring 312

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Getting the team right is so key here.

VP of Engineering 299

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 299

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Neil Patel

MARCH 2, 2021

What’s in a review? Reviews aren’t just about finding out what consumers think you’re doing right or where you can improve. Let me show you why you should be scoping out reviews for your business. Why It’s Important for Your Business to Get Reviewed. Why It’s Important for Your Business to Get Reviewed.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

BetterCloud

JANUARY 15, 2025

This is why security teams require SaaS security assessments. Taking advantage of an apps coding mistakes, rogue actors can inject malicious programming code into a web page that a user interacts with. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Sales Hacker

AUGUST 26, 2021

Plans have evolved over time and are becoming quite a grueling code to decipher. All additional clauses in your plan were probably introduced because of a bad past incident by a rep. They are also not something you can influence directly and might require help from the SDR and marketing teams. get paid at 12% commissions.

Software Review 121

Software Review Compensation Payment Features Underperforming Technical Team 121

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

AUGUST 30, 2024

What are its strengths and weaknesses? The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. To improve the ROI of your software.

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

Neil Patel

SEPTEMBER 12, 2020

Things to consider: Custom code – Website builders use standardized code, which are the building blocks of a website. In some cases, however, you may need your own custom features and the ability to write your own code. Some teams may also respond much quicker than others. Scalability.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Kellblog

JULY 8, 2020

Mark’s a seasoned startup executive, he’s go-to-market oriented, and he has some large-company chops that he developed earlier in his career. Here’s an edited version of Mark’s top ten enterprise software startup mistakes list, along with a few comments prefaced by DK. It will be harder to fix than you think. (DK:

Sales Hiring 144

Sales Hiring Startup Software Review Enterprise 144

Sales Hacker

SEPTEMBER 18, 2020

Marketing and Sales Development groups tackle engagement, Sales covers execution, and Customer Success and Account Management handle continuity. When done right, RevOps act as the framework that keeps the entire engine running smoothly by unifying operations and strategy for each of the different teams. Simple right? Execute FAST.

Technical Review 137

Technical Review Development Team Review Systems Review Engineering 137

Audacix

SEPTEMBER 11, 2024

Table Of Contents Cheat Sheet for Application Security Best Practices Get It Now The Open Web Application Security Project ( OWASP) Top 10 is an essential resource for developers and security professionals, providing a comprehensive and broad consensus of the most common and critical security risks in web applications. What are OWASP attacks?

Software Review 89

Software Review Underperforming Technical Team Systems Review Technical Review 89

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Alternatives: AdRoll, Quantcast.

Technical Review 223

Technical Review Technology Scale Marketing 223

Neil Patel

DECEMBER 13, 2020

Everyone I work with uses document management software, and you should too. Whether you are trying to go green, stay organized, build great looking newsletters, or meet the most stringent regulations, document management software can make a hard process much easier. The Top 5 Options for Document Management Software.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

APRIL 22, 2024

Review feature usage data. Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Power features. Niche features. How to effectively analyze product features: Define your objective. Specify the metrics to track.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 264

Sales Recruiting Sales Hiring Scale VP of Engineering 264

FastSpring

JUNE 11, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 195

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 195

Subscription Flow

OCTOBER 2, 2024

This may happen due to a variety of reasons, which we will explore shortly. These businesses invest a lot in sales, customer retention strategies and advanced billing software to grow their bottom line. Manual weaknesses can entail something as basic as putting an incorrect total amount on a customer’s invoice.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

User Pilot

AUGUST 26, 2024

Here are some of the best tools for product data capture: Userpilot — best no-code data capture technology for web apps. Ready to start tracking product data code-free? This allows you to prioritize product development efforts and improve product performance. Pendo — best data capture technology for mobile apps.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. We didn’t give it this supervised learning where you code in a definition of sadness or happiness. It would be great.”

ChatGPT 279

ChatGPT Artificial Intelligence Technical Review Machine Learning 279