Payrix

DECEMBER 18, 2024

The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. While many partners excel technically, broader operational considerationssuch as resourcing and support considerations , sales strategies , marketing , and portfolio managementremain areas for growth.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

SaaStr

JULY 18, 2024

How can you bridge the gap between sales and tech to drive customer success? Sarah Polan, EMEA Field CTO at HashiCorp, and Louise Fellows, VP NEMEA at HashiCorp, explore the relationship between Field CTO and sales to help you understand why it exists and how you can leverage this relationship when you have a highly technical product.

CTO Coach 300

CTO Coach CTO Technical Review Customer Success 300

SaaStr

NOVEMBER 13, 2024

SaaStr CEO and Founder Jason Lemkin sat down with Samsara CEO and Co-Founder, Sanjit Biswas to delve into the inner workings of a company that’s not only transforming its industry but is also a case study in brilliant strategy and execution. Is there a downturn?

Scale 274

Scale CTO Coach AI New CTO 274

SaaStr

JANUARY 3, 2025

We’ve covered this on SaaStr.com many times in the past but Brian reminds us all to look for candidates from companies slightly ahead of you on the growth curve instead of massive tech giants. With SMBs in particular, internal promotions can work better due to more “at-bats” and learning opportunities on the front lines.

Sales Hiring 284

Sales Hiring Scale Systems Review Interviewing 284

SaaStr

FEBRUARY 8, 2025

The New Era of Customer Success: Deep Insights from Slack, Mulesoft and OpenAI Leaders What happens when you get customer success leaders from three of tech’s most iconic companies in one room? This wasn’t just a nice-to-have strategy – it was a fundamental shift in how CS operated.

Customer Success 269

Customer Success Scale Government Systems Review 269

SaaStr

MARCH 12, 2025

The marketing session is often “career-ending” for CMOs – The quarterly marketing review tends to run overtime, spark intense debates, and is the most dreaded session for many CEOs who aren’t marketing natives. You assembled a talented team, built an amazing product, and established a growing SaaS business.

Sales Hiring 202

Sales Hiring Marketing Technical Review Underperforming Technical Team 202

SaaStr

MARCH 18, 2025

This realization led to a fundamental shift in strategy, allocating resources to hiring and onboarding rather than lead generation. ” This wasn’t just for major deals or quarterly business reviews – it was a fundamental operating principle that persisted “from day one to day one thousand.”

Scale 185

Scale Sales Hiring Scaling Headcount 185

SaaStr

MARCH 23, 2025

Let’s unpack the key strategies that drove this remarkable expansion. Technical customers report that tasks that previously took weeks are now completed in hours. Technical customers report that tasks that previously took weeks are now completed in hours. What is Codeium and Windsurf?

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale AI 242

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

Technical Review 233

Technical Review Scale Technology Trends 233

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

FEBRUARY 6, 2025

The Speakers: Mayada Gonimah (Founder, Thread AI) Maya is the co-founder of Thread AI, which helps large enterprises embed AI into their existing workflows and applications without disrupting their tech stack.

AI 189

AI Cloud Enterprise Technical Review 189

Buffer Resources

JULY 24, 2024

Brainstorming content ideas, scheduling posts, replying to comments, analyzing your social media marketing performance, tweaking your marketing strategy based on data — and repeating it all over again day in and day out for multiple social media platforms. You’re spinning multiple plates at once as a social media marketer.

Social Media 114

Social Media Outsourcing Services Strategy ChatGPT 114

SaaStr

JANUARY 24, 2022

During your first or next round of financing, or during any type of financial decision involving a third party, some type of due diligence will be performed by accountants that will define revenue per Generally Accepted Accounting Practices (GAAP). If they get too technical, ask them to explain it again in non-accountant speak.

Finance 332

Finance Outsourcing Services Systems Review Technical Review 332

Payrix

NOVEMBER 7, 2024

Ryan Barry, Senior Director of Risk Strategy and Partner Due Diligence “How do you reconcile the need for product innovation with the inherent risks of payments?” This “lock on the door” helps build trust in technology and payment partners, a necessity in today’s digital economy.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

NOVEMBER 27, 2023

Having a predictable pipeline enables more effective decision-making, from headcount planning to strategic investments in technology and beyond. While Customer Success supports the post-sales handoff to ensure smooth implementation and ongoing adoption of the tech they’ve purchased. This team has to follow the golden rule.

Forecasting 284

Forecasting SMB Technical Review Sales 284

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Scale 160

Scale Technical Review Scaling Software Review 160

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In addition, many don’t have the strategies, talent, and culture needed to succeed. But they’re facing big barriers.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Buffer Resources

JULY 18, 2024

  Ahrefs Webmaster Tools Run a technical audit of your site Limitations:  10,000 crawl credits per project per month Sign up for Ahrefs Webmaster Tools, verify your website, and you can audit your website for over 100+ technical SEO issues. Alternatives:  Pingdom ,  WebPageTest , and  GTMetrix 2. 

Technical Review 119

Technical Review Software Review Mobile Engineering 119

SaaStr

NOVEMBER 17, 2023

We’re on the brink of one of the biggest technological advancements of our lifetime — AI. We’re seeing similar early signals today with crazy valuations and iterative technologies, and embedding AI into workflows today isn’t disruption. An AI Strategy that Doesn’t Die in the Hype Cycle You have to think big about your vision.

AI 307

AI Technical Review Startup Management 307

TechEmpower SaaS

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. At TechEmpower , we’ve used LLMs as part of marketing strategies where you can find and classify companies, personalize outreach campaigns and have personalized drip campaigns.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

Incredo

MARCH 11, 2020

Associations face a unique challenge in marketing, in that they have to cater to a very specific audience and ensure they’re going to become long term members. And each association has different challenges to begin with, so traditional marketing strategies won’t work very effectively either. Its benefits aren’t felt right away.

Strategy 257

Strategy Social Media Sales Recruiting Marketing 257

Sales Hacker

NOVEMBER 29, 2024

HG Insights has been writing market reports for years as the pioneer of tech adoption and market insights and is trusted by GTM leaders at the likes of Snowflake Five9 and Google Cloud to improve GTM efficiency. Constantly leveraging our GTM LP community network to diligence new businesses and verticals better.

Investment 112

Investment Technical Review Development Team Review Scale 112

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. Think about the impact that racism has already had in tech. Know the scope of the issue.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. However, with the right tech stack, your team can handle even complex payment problems with ease. Maintain momentum by bridging your tech stacks.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

SaaStr

JUNE 6, 2021

Q: After an acquisition, how long before severance packages are offered due to layoffs/downsizing? Layoffs and downsizing are less common in most tech acquisitions today. The next time “redundancy” (i hate that term but …) is reviewed is once integration of the acquired company really begins.

Acquisition 254

Acquisition Technical Review Headcount Finance 254

SaaStr

JUNE 14, 2023

We’ll explore key aspects such as building customer relationships based on trust and honest feedback, defining company culture amid rapid growth, and hiring strategies that prioritize team chemistry over expertise. UiPath was founded back in 2005, and its origin story is similar to many technical engineers-turned-founders.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. EPD can lead to better user experience, product strategy, and product launches if it follows three essential tenets. Stripe follows this approach by creating a minimum viable product and getting users to review it.

CTO Hire 292

CTO Hire CTO Payment Methods Payment Solutions 292

SaaStr

SEPTEMBER 29, 2022

Product-led growth (PLG) is the consumerization of software—a strategy B2B software companies can learn from growth teams at successful consumer tech companies. . Stage 2 Capital’s Co-Founder and Managing Director, Mark Roberge, breaks down what a consumer tech growth team looks like and how they operate. Free user acquisition.

Technical Review 284

Technical Review Technical Advisors Scale Compensation 284

Intercom, Inc.

JUNE 3, 2021

And so, now’s the time to start thinking about accelerating our business strategies and grabbing the opportunities it brings. Now that the worst seems to be over, what exactly should your strategy look like? But if the strategy was good to begin with, keep at it. How can we accelerate our current strategy? Hello Paul.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. However, trouble arises when your company ends up with a SaaS sprawl – the overall amount of adopted applications overwhelms your tech stack.

Sales Hiring 322

Sales Hiring Scale Technical Review Marketplace as a Service 322

SaaStr

AUGUST 17, 2024

This doesn’t mean from a product standpoint, but from how they engage with you and your team – from that first interaction on a review site or a search to how they interact during renewals as a customer. Technology is huge here, but it’s not where it ends. Now, more than ever, every single interaction matters.

Scale 312

Scale Sales Hiring Sales Technical Review 312

SaaStr

JANUARY 19, 2023

But it’s also important to ask whether the partnership is additive to product strategy, can drive feature completion, or help create something new and relevant for customers. “Partnering with the right company can ensure that time to market and time to revenue is quicker.”

Technical Review 261

Technical Review Startup Scale Sales Hiring 261

Payrix

FEBRUARY 4, 2025

Point-to-point encryption (P2PE) Technology standard created to secure electronic financial transactions. Terms related to integrated payment technology Application programming interface (API) A set of routines, protocols, and tools that are used for building software applications. eCheck, PayPal, etc.)

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

Stax

MARCH 16, 2025

Even if you believe your technology is easy to set up and use, it may not be for the average person. Your software has bugs Product bugs and software issues are bound to happen when youre using any kind of technology platform. Contact sales 2. Bad software user experience User experience is everything when it comes to SaaS platforms.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

TechEmpower SaaS

DECEMBER 11, 2023

Are specific technologies or platforms involved in your project? Do they have experience with the technologies involved in your project? What are the review periods and your responsibility in the process? Or is your project a clean slate? Are there complexities revolving around algorithms or databases?

Software Development 443

Software Development Development Software Review Software 443