SaaStr

APRIL 14, 2023

Mistake #1: Viewing Investors Only As Capital As founders build a team, they focus on obtaining complementary skill sets. Of course, building great teams and finding product market fit is critical, but don’t forget about product investor fit. Due diligence is essential; you should feel empowered to ask those questions from day one.

Development Team Review 265

Development Team Review Technical Review Underperforming Technical Team SMB 265

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ Think about the impact that racism has already had in tech.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

SaaStr

NOVEMBER 8, 2022

How To Build A High-Performing Team And Retain Top Talent. Every leader needs to have a strategic playbook to build high-performing teams and retain top talent,” says Guan Wang, Global Director of Market Intelligence for Snowflake. . Stage 3: Employee Development. The Playbook For Building And Retaining A High-Performing Team .

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. According to user review platforms, their plans start at $7,000/year.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

SaaStr

NOVEMBER 26, 2019

sales team. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is when I got hooked on tech, and SaaS, and cloud, and making things faster and better. This is when I got hooked on tech, and SaaS, and cloud, and making things faster and better. Good afternoon.

Scale 296

Scale Sales Hiring Underperforming Technical Team Sales 296

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. CDPs can be technically complex pieces of software, with deep and lengthy sales cycles and cross functional implementations. Should your sales engineers also implement the software?

Underperforming Technical Team 122

Underperforming Technical Team Technical Review Sales Hiring Scale 122

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

Sales Hiring 265

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 265

FastSpring

JANUARY 23, 2025

And the biggest difference between the two of those statements is one, low value to sort of medium and high value, and then two, the actual service layer built into the technology underneath the hood. And when you’re doing the due diligence, there’s only so many assets within a YouTube channel you need to assess.

Scale 109

Scale Entrepreneurship Scaling Underperforming Technical Team 109

SaaStr

JULY 20, 2021

That was in no small part due to having a board that was aligned with David’s vision. I went into technical writing for a bit. Then I got into distributed computing, peer to peer technology. By fixing things, that probably means they want to probably want to fix you, fix your team, and so forth, or maybe. There we go.

Underperforming Technical Team 246

Underperforming Technical Team Sales Hiring AWS Business Model 246

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. This process involves reviewing the businesss structure, financial health, industry type, and compliance with regulations. Keep in mind: Modern underwriting increasingly leverages technology to streamline processes and improve accuracy.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Sales Hacker

FEBRUARY 17, 2021

Scott’s newsletter makes a great point: as buying teams get bigger and bigger, our sales teams need to grow with them. In other words, the partners balance out each other’s strengths and weaknesses. First, identify your team member’s strengths and weaknesses. Solution review. Playing the right roles.

Underperforming Technical Team 131

Underperforming Technical Team CTO Hire CTO Coach Technical Review 131

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? This can empower teams to take strategic action to improve their overall support experience for customers. When reviewing this metric, remember to consider the nature of the conversations being held. First response time.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Sales Hacker

MAY 27, 2019

Wondering how other sales teams are working their magic? And is it possible to leverage technology for a better pipeline and bigger deals? Lucky for us, 7 companies shared what’s in their stack, so we could explore what’s working today — and what could be the model for your winning sales tech stack. Let’s dig in, shall we?

Technical Review 143

Technical Review Scale AI Search Sales 143

Sales Hacker

JULY 15, 2020

But we can share some of the habits the best salespeople in the business have developed to guide them to success. So strap in, and get ready for the 17 sales habits you need to develop to crush it in Sales. That’s why developing good habits is so important. Function as an individual and as part of a team. Avoid bad leads.

Underperforming Technical Team 135

Underperforming Technical Team Development Sales Technical Review 135

SaaStr

NOVEMBER 25, 2023

We are a tech startup, and in order to be successful, we expect you to put in a lot of hard work. The underperformers who aren’t putting in the effort get a conversation, and if things don’t change, it’s not a good fit. Now, it’s become a matter of resetting of expectations that they’re no longer measuring effort only.

Sales Hiring 288

Sales Hiring Underperforming Technical Team Revenue Sales 288

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 3 Brand stretch.

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

Onboarding 194

Onboarding Underperforming Technical Team Software Review Technical Review 194

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Sales Hacker

SEPTEMBER 18, 2020

Marketing and Sales Development groups tackle engagement, Sales covers execution, and Customer Success and Account Management handle continuity. Sales Operations (SOPs) entered the fray as technologies allowed sales leaders to bring technologies closer into their orbit and away from centralized IT. Simple right? Execute FAST.

Technical Review 137

Technical Review Development Team Review Systems Review Engineering 137

SaaStr

JULY 25, 2021

The reason I contemplated doing it because I really want to be involved in cutting edge technology and work with smart people. You can have the great product and a great team, but the market of small or very niche. How defendable is the technology of the product or the business model? So I think it plays on both dimensions.

Sales Recruiting 265

Sales Recruiting Sales Hiring Scale VP of Engineering 265

ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. What about team leads? When do I split my one team into two teams? How do I split one team into two? And I know you want to scale your customer success team in the right way. I know it’s a lot of pressure.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

SaaStr

OCTOBER 4, 2024

They built one platform that does it all, but also made it simple so that these small businesses they wanted to serve, could actually use it to grow revenue without needing a developer that they didn’t have. The friend wasn’t very technical and asked Andrew to help him. At the time, Shopify was still a new player. Why is that?”

Revenue 313

Revenue Scale Underperforming Technical Team Sales Hiring 313

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. So what this means is I touch both mergers and acquisitions, and integrated technology partners.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 112

Technical Review Development Team Review Underperforming Technical Team Systems Review 112

SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Sam : This is not my insight, but someone else says… I really do believe it, that the team you build is the company you build.

VP of Engineering 300

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 300

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. His first career steps were at Seer Technologies and Monitor Company in the 1990s. Afterward, Patrick founded several businesses in diverse sectors, including tech, healthcare, and finance.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. How would she provide the right technical direction for the company?

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

User Pilot

AUGUST 30, 2024

What are its strengths and weaknesses? This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. WalkMe offers a drag-and-drop editor for non-technical users and supports both mobile and web applications. Or bad, because it adds unnecessary complexity? WalkMe Pricing.

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

Neil Patel

SEPTEMBER 12, 2020

Assuming of course you are like the vast majority of people with no technical skills. In this situation, this type of website builder will take all the technical complications out of setting up online. Some teams may also respond much quicker than others. Engagement – Unfortunately, some support teams are useless.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Neil Patel

MARCH 2, 2021

What’s in a review? Reviews aren’t just about finding out what consumers think you’re doing right or where you can improve. Let me show you why you should be scoping out reviews for your business. Why It’s Important for Your Business to Get Reviewed. Why It’s Important for Your Business to Get Reviewed.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Intercom, Inc.

JANUARY 19, 2021

. “Our in-app messages and email messaging enabled companies to reach customers inside the product in real time, so they could deliver the right message, at the right moment” Initially, our sole focus was developing in-product messaging. We knew we had to change tack and find a way to align teams and functions as we scaled.

Scale 272

Scale Underperforming Technical Team Systems Review User Experience 272

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. When tackling a technical design for a system, make sure you always understand the data models first.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

SaaStr

JULY 8, 2020

It sounds minor or technical, but if you want to due diligence on a human being, I get to do it a few 100 times a year. Personally, our team has been holding back a little bit. I think everyone needs some stability, whether it’s good, bad, or ugly or in the middle to survive. I’m here.”

Investment 217

Investment Technical Review Part-Time VPE Development Team Review 217

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Intelligence Technical Review Machine Learning 279

SaaStr

MAY 27, 2020

They don’t want to p**s off management teams that face dilution from down rounds. I don’t think we really know how bad things can be. I think the VC backed tech market will likely see its worst moments next year. They’ve realized, Hey, we can work effectively as a distributed team.

Technical Review 275

Technical Review Payment Services Payment Methods Development Team Review 275

FastSpring

FEBRUARY 6, 2025

Larger technology companies can pay more, offer more benefits, and provide a more marketable brand on a candidate’s resume. Lizzie Mintus (02:21) Yeah, Here’s Waldo is a boutique recruitment firm for the game and tech industry. You get to work with a lot of different teams. Is it a tech stack they get to work on?

SMB 99

SMB Sales Recruiting Branding Sales Hiring 99