SaaStr

NOVEMBER 19, 2024

Most startup companies in earlier stages don’t have the most mature product. While differentiating your product against the competition is important, you have to differentiate yourself elsewhere as you build your company. This is where customer success comes in. Drata VP of Customer Success Management, Wen Yao, and VP of Customer Experience, Ashley Hyman, share how to scale customer success from 0 to 5,000 customers.

Customer Success 238

Customer Success Scaling Social Media Enterprise readiness 238

The Daily Egg

NOVEMBER 16, 2024

Customer experience and user experience—CX and UX, respectively—are sometime used interchangeably. Other times, they’re completely different and unrelated components. The reality lies. The post Customer Experience vs. User Experience: Buying vs. Using appeared first on The Daily Egg.

User Experience 228

User Experience 228

Tom Tunguz

NOVEMBER 19, 2024

I didn’t notice it at first but there in the back corner of my laptop, I’ve been assembling a little library. The library doesn’t contain books, but scraps of text that explain what an AI should do. Visit Anthropic’s home page & you’ll find their collection : Each of us will assemble these little libraries with tracts like : write a blog post in my voice about this topic collect action items to send to the team from team notes & format them in this particula

Software Review 158

Software Review Finance AI Software 158

USIO

NOVEMBER 20, 2024

In recent years, the healthcare industry has experienced a significant transformation, with rapid advancements in technology, shifting regulations, and an increasing demand for transparency and efficiency. One of the most critical components of this transformation is the evolution of healthcare payments. As the industry continues to move toward value-based care, the complexity of healthcare… Source The post The Future of Healthcare Payments: Innovations, Challenges, and the Role of Us

Healthcare 130

Healthcare Innovation Technology 130

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Many software companies are exploring PayFac-as-a-Service providers in an effort to drive more embedded payments revenue and gain greater control over the customer experience. But there are nuances in a PayFac relationship that often get downplayed – nuances that can impact the risk and resource responsibilities of software providers. In this webinar, integrated payments veteran, Pete Uselman discusses the following: What is a PayFac?

Payfac

SaaStr

NOVEMBER 20, 2024

GitHub, founded in 2008, is a leading platform for software development and version control that has made waves since 2018 with its AI Copilot. Microsoft acquired GitHub also in 2018 and it has since grown to over 100 million developers and more than 420 million repositories, including at least 28 million public repositories, making it the world’s largest source code host.

Scale 222

Scale AI Scaling Marketing 222

Tom Tunguz

NOVEMBER 17, 2024

What it cost to have an assistant with you like in the movie Her? The cost of using AI has dropped precipitously , an order of magnitude every year. If the average American picks up their phone 144 times per day & engages with an assistant, each time for four interactions every day of a month, an assistant like Her would cost about 78 cents in inference cost. 1 I’m not taking into account any of the additional costs associated with delivering such a product.

Advertising 162

Advertising AI Payment Features Subscription 162

FastSpring

NOVEMBER 19, 2024

Global business expansion isn’t as simple as adding a checkout to a webpage. Businesses need to consider the complexities of cross-border transactions like: the most common regional payment methods, fees for cross-border transactions, regulations around selling digital goods , and if buyers are actually in the region they appear to be. Failure to consider the nuances of global cross-border payments in e-commerce can result in dangerous pitfalls like high and unexpected tax bills in new regions,

Payment Solutions 134

Payment Solutions Merchant Services Payments Payment Services 134

SaaStr

NOVEMBER 17, 2024

So the other day on Workshop Wednesday Andy Wilson, founder CEO of Logikull , and I did a deep dive on what it’s really like selling your company to Private Equity for almost $300,000,000! I was the first and largest investor in Logikcull as they “de-bootstrapped” in 2015, and at first it grew very quickly, double digits every month.

Sales Hiring 228

Sales Hiring Banking Sales SaaS 228

Inturact

NOVEMBER 20, 2024

In a world of AI influencers and cookie-cutter corporate voices, authentic brand communication has never been more challenging – or more crucial. In a recent episode of Talking SaaSy with Inturact, marketing strategist Marcos Bravo shared insights from his fascinating journey from Disney character performer to marketing maverick, revealing why most companies get brand voice wrong and how to fix it.

Branding 99

Branding Marketing AI Communication 99

Advertisement

A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same. For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue.

SaaS Payments

Sales Hacker

NOVEMBER 19, 2024

Phil Hernandez is the VP of Sales Services at TaskUs. He has spent the past 20 years skillfully building and transforming numerous Go-To-Market (GTM) teams. He possesses an unwavering commitment to mastering sales systems and demonstrates expertise in orchestrating organizational change aimed at cultivating high-performance revenue teams. His diverse industry background ranges from Tech/SaaS, Big Data, Adtech/Media, and CPG.

Scale 69

Scale Sales Compensation AI 69

Buffer Resources

NOVEMBER 18, 2024

I went from occasional AI user to power user in months. How? My mindset for how to approach AI evolved. Now, I reach for AI every day. I once read that professionals aren’t going to be replaced by AI, rather, they will be replaced by other professionals who use AI. This idea that someone who leverages AI will perform better at their work is now supported by research.

AI 67

AI ChatGPT Consulting Communication 67

SaaStr

NOVEMBER 19, 2024

Dear SaaStr: Which Tactics Always Work to Drive Down Churn, and Drive Up Retention? The best tactic I’ve ever seen is a simple combination of 3 things: Measure it , Segment it , and Drive it Down — Irrespective of Where It is Today. Churn is a bummer, and high churn is bad. But I’ve yet to work with a SaaS company that can’t improve. First, measure Churn.

Churn 194

Churn Retention Scale Scaling 194

Inturact

NOVEMBER 20, 2024

In a world polarized between AI evangelists and skeptics, finding balanced, practical perspectives on artificial intelligence can feel like throwing spaghetti at your wall and hoping something sticks. That's why when Gary Amaral, former executive at BlackBerry and Hootsuite turned startup founder, shares his insights on AI in sales and marketing, it's worth paying attention.

AI 59

AI Artificial Intelligence Marketing Sales 59

Speaker: David Warren and Kevin O’Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Groove HQ

NOVEMBER 19, 2024

You’ve built an amazing SaaS product, but now you’re drowning in a sea of customer queries. Your support team is getting sidetracked by repetitive tickets, the churn rate is creeping up, and you’re losing sleep over missed follow-ups. Sound familiar? In the fast-paced world of SaaS, stellar customer support isn’t just nice to have—it’s critical […] The post How To Choose the Right SaaS Helpdesk Software appeared first on Groove Blog.

Software 59

Software SaaS Customer Support Churn 59

Blulogix

NOVEMBER 20, 2024

By BluLogix Team Best Practices for Revenue Management What are the best practices for effective revenue management to support growth and profitability? Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management.

Revenue 52

Revenue Management Underperforming Technical Team compliance 52

SaaStr

NOVEMBER 18, 2024

So the best of the best in SaaS and Cloud are still on fire. Canva, Stripe, Databricks, ServiceTitan, Gusto, Wiz should all have epic IPOs in 2025 or maybe 2026. But one thing is clear: it’s taking longer to IPO: It used to take 10.4 years on average to IPO in SaaS. More on that data here. The last 3 SaaS IPOs took 11.3 years to IPO (Klaviyo, Rubrik, OneStream) And the current top of top performers below?

Cloud 197

Cloud SaaS Data 197

BetterCloud

NOVEMBER 20, 2024

The BetterCloud Altitude Conference 2024 brought together the rising stars in IT and we won’t be forgetting it anytime soon! This year, 140 attendees joined us in New York city for a day full of meaningful discussions on how today’s IT admin is managing their tech stack and how collaboration across the organization helps drive success. Oh and we learned about the newest features coming to BetterCloud and a roadmap of where BetterCloud is heading!

Technical Review 52

Technical Review Systems Review Scale Software Review 52

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Groove HQ

NOVEMBER 18, 2024

So, your customer support team just switched over from Gmail to Zendesk. And while you’re happy about the upgrade, you can’t seem to find the tools you’re looking for within its UI. There’s a pretty steep learning curve that’s resulted in a lot of wasted time. You’ve also realized you’re paying a premium for features and […] The post What’s the Best Customer Service Software for Your Small Business?

Software 59

Software Business Customer Support 59

Scytale

NOVEMBER 20, 2024

Scytale announces its vision for implementing an AI-driven future of compliance, as well as fully supporting AI security and privacy frameworks in its compliance automation platform. New York, NY, 20 November, 2024 At Scytale , we see AI as the catalyst for a new era in compliance, one where technology not only assists but actively transforms how businesses meet security, privacy and AI standards.

compliance 52

compliance AI Artificial Intelligence Innovation 52

SaaStr

NOVEMBER 17, 2024

Top Posts: #1. Carta: 43.6% of All SaaS VC Funding is in the Bay Area Now #2. Before You Start as a VP — Do a Real 60-Day Plan. And Make 100% Sure the CEO Agrees With It. #3. 83% Percent of You Haven’t Gotten AI SDRs to Work … Yet #4. A Lot of Great Sales Leaders — Just Aren’t Great at Selling Anymore. And Why You Really Need a VP of Sales, and Not a CRO. #5. 6 Brutal Truths About Fundraising Top Videos: #1.

AI 188

AI Startup SaaS Sales 188

Chart Mogul

NOVEMBER 19, 2024

Marketing attribution is all about figuring out which marketing efforts are driving results. At ChartMogul, we used to struggle with answering key questions like “Where do our best leads come from?” After several trials and errors, this is how we got from information capture to business impact using attribution data. Marketing attribution is a notoriously difficult topic, as it involves multiple points of uncertainty: lack of data, duplication, multiple user paths, different user intent etc.

Marketing 52

Marketing Technical Review Software Review Customer Lifetime Value 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Valuize Consulting

NOVEMBER 19, 2024

Our world is hyper-connected and data-driven, leading B2B companies are turning to technology to gain deeper insights into client needs and to deliver more proactive, tailored experiences. Predictive analytics is one such strategy, unlocking powerful insights into customer intent and redefining the way organizations approach customer success. This technology is elevating B2B relationships, enabling companies to build lasting, profitable partnerships with a focus on both retention and expansion.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

Blulogix

NOVEMBER 19, 2024

By BluLogix Team Integrating General Ledger for Seamless Financial Synchronization How important is to integrate my billing platform with my general ledger for accurate revenue tracking and financial reporting? Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? Schedule a demo with a BluLogix billing expert today and take the first step towards revolutionizing your revenue management.

Payments 52

Payments Payment Services SaaS Payments Payment Solutions 52

SaaStr

NOVEMBER 16, 2024

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Scytale

NOVEMBER 19, 2024

In our tech-savvy world, the importance of keeping data safe and private cannot be overstated. If your business works with sensitive information, achieving SOC 2 compliance is like earning a gold star for good behavior. Trust us, you (and your customers) will want that gold star. SOC 2 (Service Organization Controls 2) helps ensure that companies handle customer data responsibly , which means protecting everyone’s interests.

compliance 52

compliance Underperforming Technical Team Technical Review Systems Review 52

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Customers are the lifeblood of your SaaS business, and keeping them for as long as possible is essential for long-term success. But this relationship can be at risk if their credit card payment fails. This situation worsens if your recovery strategy treats the customer as the problem. The result? Costly customer churn. Maintaining a positive customer experience during payment recovery is key to minimizing churn and improving retention.

SaaS Payments

Teamgate

NOVEMBER 18, 2024

For every 50 leads that enter your pipeline, how many get stuck or get out entirely due to friction in the onboarding process? Chances are, quite a few. Nearly two-thirds of customers say that onboarding – the level of support they’re likely to receive post-sale – is a big part of their decision-making process.

Onboarding 52

Onboarding Sales Management 52

ChurnZero

NOVEMBER 18, 2024

The SaaS industry was hit hard in late 2022 through 2024. Shifts in market dynamics led investors to favor financial stability and profitability over “growth at all costs,” putting retention at the center of most businesses. The metrics of retention (gross revenue retention or net revenue retention) are now cemented as the qualifying metrics when investors and boards ask about a company’s health.

Customer Success 52

Customer Success Scale Merchant Services Technical Review 52

SaaStr

NOVEMBER 20, 2024

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