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5 Key Learnings from Scaling from 3 to 75 Go-To-Market Team Members in Less Than 12 Months The latest SaaStr CRO Confidential is out and Sam Blond did a great deep dive with Graham Mareno, VP of Worldwide Sales at Codeium. I really liked this one and wanted to write up a few more learnings. Codeium has emerged as one of the hottest AI startups, growing from 30 to 150 employees in just one year, with a valuation already exceeding $1 billion.
If you are responsible for customer retention, and you dont have 5-6 initiatives in-progress, you are headed down a dark road. Say the customer retention. The post 9 Key Methods to Foster Exceptional Customer Retention appeared first on The Daily Egg.
Picture this: its 3AM, and your phone is buzzing. Not with a server fire, but with a cascade of support tickets. Users are screaming about needing to reset their password in your companys CRM, and after frantic work, youve made it through half of the tickets before more come in. Sound familiar? With just about every company now running on SaaS, managing software applications has evolved from simple license tracking to a complex orchestration of integrations, performance monitoring, security, and
Most conversion optimization strategies are setting you up for failure. Theyll tell you to test things like removing form fields or changing button colors. You end up testing random elements with random (or, let’s be real, non-existent) results. You spend a ton of time and money with nothing concrete to show for it. And it ultimately leads you down a cycle of continuous testing with no real strategic insights to glean.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
Dear SaaStr: What “Quotas” Should My VP of Customer Success and VP of Product Have? For a VP of Customer Success (VPCS), their “quota” or ownership should revolve around two key metrics: Net Revenue Retention (NRR) and Gross Retention Rate (GRR). NRR is the North Star metric for customer successit measures how much revenue youre retaining and expanding from your existing customer base.
Too many customer teams are still relying on mismatched technologyand it’s holding them back. ChurnZeros latest Customer Success Leadership Study found that technology adoption shifts depending on company size by revenue. Nearly 70% of CS teams at larger companies ($500 million or greater) have adopted CSPs, while teams at smaller companies tend to lean on support and CRM software.
Too many customer teams are still relying on mismatched technologyand it’s holding them back. ChurnZeros latest Customer Success Leadership Study found that technology adoption shifts depending on company size by revenue. Nearly 70% of CS teams at larger companies ($500 million or greater) have adopted CSPs, while teams at smaller companies tend to lean on support and CRM software.
Want to advance your career in mobile product management or find top talent for your team? This article shares exciting mobile product manager roles and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies Looking for a job in mobile product management? Here’s a highlight list of the coolest openings right now: 1.
By BluLogix Team AI Billing Innovations, Usage-Based Pricing, Credits, and Prepaid Models AI Billing Needs a New Approach Unlike traditional SaaS, AI products often require real-time metering and consumption-based pricing. Companies must find ways to manage infrastructure costs while giving customers flexibility and predictability. Creating a Monetization Framework For Your Business View the Whitepaper How AI Companies Are Innovating Billing AI vendors are experimenting with multiple billing mo
So Bloomberg and CB Insights have the latest data out on start-ups getting acquired, and 2025 is off to a record start : Wiz’s record $32 Billion acquisition by Google pushes the dollar value to a record, but you may have also missed there were 11 VC-backed $1B+ exits already in 2025, worth $54.5 billion altogether, per Bloomberg. And 37 over the past 12 months, which is twice the prior 12-month period.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
Spring has sprung and so has G2s grid reports! We’re absolutely delighted to share that BetterCloud has secured the coveted #1 position as the leading SaaS Operations Management software in G2’s Spring 2025 Grid Report. This marks an incredible milestone: our twentieth consecutive quarter at the top! This consistent recognition underscores our unwavering commitment to providing exceptional value and innovation in the SaaS management space.
By BluLogix Team The AI Pricing Dilemma: Why Traditional Models Fall Short The Challenge of Pricing AI Products AI products arent like traditional SaaS offerings. They rely on expensive resourcesLLMs, GPUs, and vast amounts of data processing powermaking pricing decisions more complex. Many AI companies struggle to balance cost recovery with competitive and scalable pricing models.
Dear SaaStr: I’m Starting as a New VP of Sales. How Can I Add Value Quickly? A new VP of Sales can add value immediately by focusing on a few critical areas that drive results and demonstrate leadership from day one: Assess and Support Top Performers : A great VP of Sales will immediately identify the top-performing reps and double down on them.
Joinery Supplies is a growing business that provides high-quality tools and materials to woodworking professionals. As the Sales Manager, Jonathan plays a critical role in managing the companys customer relationships, tracking leads, and ensuring that his team delivers value to The post How Joinery Supplies is Achieving 75% Engagement with Nimbles Email Sequences. appeared first on Nimble Blog.
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
What is a webinar in the age of AI? It’s a blog post. And a podcast. And a video. And a meme. Let me explain. For many webinars, I’ll send a notetaker in my place, a robot to record the conversation & summarize it in the way I ask. A personal journalist in a sense. Instead of watching & listening to a conversation, I’m transmogrifying the subset of the content that matters to me into the format I prefer : a summary in a template, in other words, a blog post.
Picture this: You’re demonstrating your products or services at a kiosk — its benefits, use cases, social proof , all that jazz. You know your offer is A+, but no one seems to notice. They’re just passing you by like you’re invisible. What are you doing wrong? How can you get your audience’s attention? This is precisely what social media feels like without engagement — like you’re shouting into a void.
Top Posts: #1: 70% of Pipeline from Marketing Comes From Just 4 Things #2. Redpoint: 31% of All VC Money Last Year Went Into Just 20 Deals #3. The Y Combinator Guide to Perfectly Pitching Your Seed Stage Startup with Michael Seibel #4. How Much of Customer Support Will AI Replace? Gartner Says 80% #5. Dear SaaStr: Whats a Fair Amount of Founder Secondary in a Series B VC funding round?
Everything you need to know about ICP Imagine spending countless hours creating content, running ads, and optimizing your marketing funnel, only to see minimal results. Frustrating, right? The hard truth is, if youre trying to talk to everyone, youre actually talking to no one. Conversion rates skyrocket when you speak directly to the right The post How to Create anIdeal Customer Profile with Templates & Examples appeared first on Dubb Blog.
For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
The competition for customer attention in app stores is intense , to say the least. With 2.3 million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). Plus, with over 42,000 new Android apps and 39,9000 more iOS apps launched each month, how do you even compete?
So what’s the real bar to raising a Seed, Series A or Series B round today? Christoph Janz of Point9 Capital came to SaaStr Annual to do a deep dive. Who is Christoph Janz? Christoph Janz isn’t just another VC he’s been spotting and backing SaaS winners for over a decade as Managing Partner at Point Nine Capital. If you’ve used Zendesk, Algolia, Contentful, or Loom, you’ve experienced the impact of his investment thesis firsthand.
Last year, our VIP SaaStr Summits were all “sold out” and wildly popular: 245 top CMOs and VPs of Marketing came to our CMO Brunch + Summit 3 34 top CCOs and VPs of Customer Success came to our CCO Summit 316 top CROs and VPs of Sales came to CEO+CRO Poker Nigh t 116 top CFOs and VPs of Finance came to our CFO Summit That’s over 1,000 top C-level and VP execs!
AI is already reshaping B2B SaaS, and its only going to accelerate. Heres what I think is happening and whats next: #1. AI is Table Stakes Now. Now It’s Time to Make It S-Tier. AI isnt a differentiator anymore per se its the baseline. Customers expect AI to be baked into your product, whether its automating workflows, improving onboarding, or delivering predictive insights.
Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
In SaaS, its easy to assume that virtual selling has completely taken over. After all, Zoom is efficient, email is scalable. Hyrid and work-from-home made it the default paradigm for many in B2B sales. But if you listen to many top CROs in SaaSlike Jonathan Vassil of Toast, Christian Smith of Splunk, Loren Padelford of Slice, and Sam Blond CRO emeritus of Brextheyll tell you that in-person selling is far from dead.
Sam Liang is the co-founder and CEO of Otter.ai. Before Otter.ai, Sam was the founding CEO of Location Labs (acquired for $220M), and the architect behind Google’s blue dot – yes, that blue dot you see every time you open Google Maps. He has a classic Silicon Valley pedigree: Stanford PhD, Google early days, multiple successful exits. The numbers are staggering: they’ve gone from zero to processing billions of conversations, partnered with Zoom as their primary transcription pr
Dear SaaStr: When Should You Make Your First Finance Hire? Even with all the great AI and other tools out there in finance now — if you are growing quickly, you should make your first finance hire earlier than most founders think. Heres the breakdown: At $1M$2M ARR, hire a full-time Director of Finance if you’re growing quickly. Once youre at $1M ARR, things start to get messy fast.
Quick Take : Building a successful startup isn’t about luck it’s about methodically executing on five key areas that separate the 35% of companies that make it past Series A from the 65% that don’t. Here’s the playbook from someone who’s done it three times. A Note from SaaStr When Carl Alamar shared these insights at SaaStr Annua l, the session was standing room only.
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
Dear SaaStr: How Do I Show Investors I Have Traction? To show traction to investors, you need to focus on metrics and proof points that demonstrate growth, efficiency, and scalability. Heres how to do it effectively: Revenue Growth : Investors want to see consistent growth in ARR or MRR. For early-stage SaaS, doubling or tripling year-over-year growth is ideal.
So we’re so grateful Ben Chestnut founder of Mailchimp did several great deep dives with us over the years, and a truly great one just after Intuit’s stunning $12 Billion+ acquisition of Mailchimp here: Ben’s kept a low profile since but he joined Kleiner’s Grit podcast the other day and talk about what selling is really like.
If you're looking to create an SMS campaign and send engaging Dubb video messages through your favoritemarketing platform, whether it's a CRM or an automation tool, this guide is for you. We'll cover the best practices for SMS message campaigns, definition and examples, and how to track the success of your SMS outreach. [link] The post SMS Campaigns: Best Practices, Definition, and Examples appeared first on Dubb Blog.
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